Frequently Asked Questions
KYNOS FAQ
Orders & Payment
How do I place an order?
Choose your favorite pieces, select your size and color, add them to your cart, and complete checkout. You'll receive an order confirmation once your order has been successfully placed.
Can I change or cancel my order after placing it?
If you need to make a change or cancel an order, contact KYNOS as soon as possible. Once an order has entered processing or shipped, changes may no longer be possible.
How do I know my order went through?
You'll receive an order confirmation by email after checkout. If you don't see it, check your spam or junk folder.
What payment methods do you accept?
KYNOS accepts the payment methods available at checkout, including major payment options and digital wallets such as Shop Pay, Apple Pay, and Google Pay.
Do I need an account to place an order?
No. You can check out as a guest. Creating an account simply makes it easier to view and manage your orders.
Shipping
Where does KYNOS ship?
KYNOS ships to the destinations available during checkout. Available shipping options are displayed when you enter your shipping information.
How much does shipping cost?
Shipping costs are calculated at checkout based on your order and shipping destination. Orders meeting the applicable free-shipping threshold may qualify for free shipping.
How long does shipping take?
Orders are processed before being handed to the carrier. Delivery time depends on the shipping method selected and the destination.
When will my order ship?
You'll receive tracking information once your order has been shipped.
How do I track my order?
Use the tracking information provided in your shipping confirmation email.
What should I do if my tracking hasn't updated?
Tracking information can sometimes take time to update after a package is picked up. If there has been no movement for an extended period, contact KYNOS so we can help investigate.
What if my package says delivered but I can't find it?
First, check around your delivery location and with household members or neighbors. If you still can't locate it, contact the carrier and KYNOS so we can help determine the next step.
Returns & Exchanges
What is your return policy?
KYNOS accepts eligible returns according to the current return policy. Items must meet the conditions outlined in the policy to qualify.
How do I start a return?
Contact KYNOS or follow the return instructions provided with your order. We'll provide the information needed to complete the return.
How long do I have to return an item?
Returns must be requested within the timeframe specified in the current KYNOS Return Policy.
Can I exchange an item for another size?
If the item is eligible and the requested size is available, an exchange may be possible. Contact KYNOS before sending the item back.
What items are not eligible for return?
Items that don't meet the conditions of the return policy may not be eligible. For hygiene reasons, worn or used items may also be excluded.
What if I receive the wrong item?
Contact KYNOS as soon as possible with your order information and details about what you received. We'll help correct the issue.
What if my item arrives damaged or defective?
Contact KYNOS as soon as possible and provide photos of the issue along with your order information so we can review it.
How long does a refund take?
Once an eligible return has been received and processed, the refund is issued to the original payment method. Your financial institution may require additional processing time before the funds appear.
Sizing & Fit
How do I know what size to order?
Use the size chart on each product page. Measurements can vary between styles, so always check the size chart for the specific piece you're considering.
What should I do if I'm between sizes?
Check the individual product description for any style-specific sizing guidance. If no specific guidance is provided, compare your measurements with the size chart and choose the size that best matches.
Do KYNOS pieces run true to size?
Fit can vary by style. The product page and size chart are the best references for each piece.
What if I need help choosing a size?
Contact KYNOS and provide your measurements and the product you're interested in. We'll help you determine the best available size.
Products & Materials
What are KYNOS pieces made from?
KYNOS uses different fabrics across its collections. Each product page lists the specific fabric composition for that piece.
Are KYNOS fabrics stretchy?
Many KYNOS styles feature four-way stretch, but fabric characteristics vary by product. Check the individual product page for the exact specifications.
Are KYNOS pieces moisture-wicking?
Many styles feature moisture-wicking or quick-dry fabric. These features are listed on the individual product page when applicable.
Can I wear KYNOS outside the gym?
Absolutely. KYNOS is designed to fit naturally into an active wardrobe, whether you're moving, training, or simply putting together an everyday look.
Will sold-out items be restocked?
Some products and sizes may return, while others may not. If a product offers a notification option, you can use it to be alerted when availability returns.
How do I know which sizes and colors are available?
Available sizes and colors are displayed on each product page. If a variant cannot be selected, it is currently unavailable.
Product Care
How should I wash my KYNOS activewear?
Follow the care instructions provided for the individual product. When in doubt, gentle washing and avoiding harsh treatments can help preserve activewear fabrics.
Can I put my activewear in the dryer?
Check the care instructions for your specific product. Following the manufacturer's recommended care instructions is the best way to protect the fabric and construction.
How do I keep my activewear looking its best?
Follow the care instructions on the product, avoid harsh treatments, and wash activewear appropriately for its fabric.
About KYNOS
What is KYNOS?
KYNOS is an activewear brand created around a simple belief: Worn by Women Who Know Their Worth.
Our pieces are designed to bring comfort, confidence, and an elevated feel to the way women move and live.
Who is KYNOS for?
KYNOS is for women who know their worth and want activewear that feels as considered as the rest of their wardrobe.
What does "Her Throne Is Within" mean?
It represents the belief that confidence, worth, and strength come from within. Your value isn't something someone else gets to give you.
What does "We Don't Follow Trends. We Make Them." mean?
It's the way KYNOS approaches style. We aren't here to chase every trend. We create pieces with their own point of view and let the women who wear them make them their own.
What does "Strong in Body. Unstoppable in Mind." mean?
It's a reminder that strength isn't only physical. The way you think, carry yourself, and move through life matters too.
Where can I follow KYNOS?
You can follow KYNOS on its official social channels for new collections, product launches, styling, and brand updates.
UGC & Creators
How can I become a KYNOS creator?
Visit the Create With KYNOS page to learn about the creator program and how to get involved.
Do you offer gifted products?
Yes. KYNOS may provide products to selected creators as part of its creator program.
Do you offer paid collaborations?
KYNOS does not currently offer paid collaborations as part of the creator program.
How does the commission program work?
Selected creators can earn commission on qualifying sales through their creator link or code. Current commission and program terms are provided when you join.
Do I need to buy products to participate?
No. The creator program does not require a purchase to apply.